![]() If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. ![]() To return your product, you should mail your product to: Mars Lighting and Electrical Supplies Inc, 31 Manitou Drive, Unit#2, Kitchener ON N2C1K9, Canada If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Customer covers cost of shipping both ways. If you need to exchange it for the same item, send us an email at and send your item to: Mars Lighting and Electrical Supplies Inc, 31 Manitou Drive, Unit#2, Kitchener ON N2C1K9, Canada. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately all sale items, items on promotional discounts are final sale and cannot be refunded. If you’ve done all of this and you still have not received your refund cheque yet, please contact us at items (if applicable) If not give it 2-3 more days, it may take some time before your refund cheque reaches you thru Canada Post. If you haven’t received a refund cheque yet, first check your mail box, it may already have arrived. If you are approved, then your refund will be processed, and a credit will automatically be applied and a cheque for refund amount will mailed to your original mailing address on your order, within a certain amount of days. We will also notify you of the approval or rejection of your refund. ![]() Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 7 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain exceptional situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are used, installed, vandalized/damaged/missing parts or without its packaging in original condition. Final Sale products, Products on any promotional pricing, or purchase made using store credit cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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